This position provides technical assistance, coaching, and training to the CareOregon community-based organization (CBO) network in areas related to CBO service delivery of social health services, as well as related payment, system integration, and liaison activities for organizations in the social health network, both contracted and potential partners. This role requires a high degree of collaboration, coordination, and influence with multiple internal and external stakeholders, and all work will be conducted through the lens of improving health equity for all vulnerable populations.

Essential Responsibilities

Partner Support & Technical Assistance

• Develop and maintain effective working relationships across the social health network.
• Obtain and review partner indications of contract interest and service contract bids; support regional community health leaders in identifying potential partners to enhance the network, and in determining partner readiness, fit, and scope of services.
• Conduct new social health payment partner orientations; train partner staff on CareOregon administrative processes.
• Provide technical assistance to partners on the development of reliable workflows and processes related to service delivery operations, service documentation, payment activities, reporting and compliance requirements.
• Participate in the development of community-based delivery of health services for the social health network.
• Conduct site visits as needed to support and maintain effectiveness, deliver technical assistance, and participate in audit and improvement activities.
• Research partner questions and connect them to appropriate resources; coordinate resolution of root cause of partner issues and concerns.
• Assist with the contract development process and general administration related to those contracts.
• Review and provide guidance related to contractual issues, complaints, and concerns in assigned areas.

Internal Liaison

• Participate on interdepartmental initiatives and teams.
• Attend CareOregon events, serving as an integral team member.
• Work closely with other internal departments to help address processes that affect partners and support the resolution of issues.
• Provide support on planning and facilitating collaborative meetings.

Project Management

• Lead a variety of small improvement projects relating to process development and optimization with network partners; projects may span across multiple geographies.
• Using project management knowledge, identify appropriate teams, including internal staff, external partners, and community groups required to meet project goals.
• Compile assessment information, document needs, and create work or project plans.
• Apply appropriate improvement tools and technology essential to meeting project goals and communicate with other departments as directed.
• Establish and ensure effective channels of communication for reporting on project status, coordinating changes, and making decisions.
• Collaborate with others to ensure the coordination of development and planning efforts between multiple external community organizations and internal departments.

Administration

• Contribute to relevant policies and procedures.
• Support administrative tasks related to partner information sharing and partner reimbursement as needed.
• Provide information on CareOregon program development and initiatives.

Organizational Responsibilities

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 3 years' experience relating to community-based organizations or the delivery of social health services. Experience should include work in one or more of the following areas operating with independence: Public health, population health/design, health literacy, community-based organization operations, or project/program administration

Preferred

• Experience related to social health payment innovation, in particular those developed for use in the Oregon Health Plan for Coordinated Care Organizations

Knowledge, Skills and Abilities Required

Knowledge

• Knowledge of managed care and the Oregon Health Plan
• Understanding of community-based organization operations and services

Skills and Abilities

• Ability to effectively identify deficiencies or delivery problems, and in partnership with network partners develop action plans and implement solutions
• Ability to lead projects and work plans
• Ability to represent the organization in public and private meetings and other gatherings as a subject matter expert in multiple areas of specialty
• Proficient computer skills in Microsoft Office, including Word, Excel, and Outlook
• Proficient communication skills, including listening, verbal, and written
• Strong service orientation
• Ability to conduct trainings and presentations
• Ability to articulate policies, instructions, goals, and objectives
• Ability to give concise information
• Ability to work in a community (internal and external) with diverse individuals and groups to maintain cooperative and productive working relationships with department management team, internal and external customers
• Ability to effectively collaborate with and lead colleagues and multiple internal and external groups
• Ability to gain cooperation and support through discussion and persuasion
• Ability to coach and clearly articulate project/initiative/programmatic requirements, recommendations, and best practices to network partners at all levels of their organization
• Ability to work independently and collaboratively
• Ability to organize, prioritize and manage workload and projects

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day

Working Conditions

Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards

Equipment: General office equipment and/or mobile technology

Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

#LI-HYBRID

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.