• Provide project support to Office of the Registrar that may include:
  • reviewing and implementing academic calendars
  • communication and coordination with academic partners about implementation of course/classroom scheduling each semester
  • commencement data tracking, validation, and distribution to campus partners

• Utilize Banner software and other tools to produce regular and specialty reports as requested; analyze and present data to department's management team.
• Act as information resource to other staff and team members on projects.
• Provide front line customer service for Office of the Registrar including:
  • responding to student and faculty inquiries
  • processing forms
  • answering general phone line
• Support office operations such as assisting with departmental calendars and occasionally participating in meetings with campus partners when requested by department's leadership team.
• Perform other duties as requested or assigned.
  
  

• High School Diploma or G.E.D.
• Two (2) years related work experience in higher education working in a registrar's office or a similar data/compliance-centered department.

• Experience with Banner (student module), Argos, Salesforce CRM, and OnBase.
• Experience in analyzing and filtering complex data to address specific requests or questions.
• Strong customer service background.
• Strong familiarity with FERPA and experience explaining FERPA compliance to others.
• Advanced knowledge of computerized office systems, with emphasis on Microsoft Excel and Outlook.
• Ability to facilitate effective communications with others at all levels throughout the University.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.