To provide technical guidance to the Credit Union in the areas of project and data management, help desk technical support, and department communications.

Essential Functions & Responsibilities

• Helpdesk ticket coordinator for internal and external requests on technical issues, problems, projects, and tickets. Resolve these tickets and coordinate LAFCU resources as warranted.
• Work fluently and effectively with non-technical users throughout the organization. Relationship skills to manage vendor partners. Communicate and work cohesively with project teams, balancing deadlines, and communicating status updates.
• Department project management/coordination in partnership with management.
• Department audit, examination, compliance, and regulation liaison/coordinator. Creates, monitors, and updates department documentation to ensure accuracy.
• Manage, track, acquire credit union physical assets.
• Research impactful and innovative technology focusing on expanding infrastructure, services, automation and efficiency. Present findings to management.
• Commitment to continue education through certifications, conferences and/or training.
• Performs other related duties as assigned.

Knowledge and Skills

Experience

One month to twelve months of similar or related experience.

Education

1. A bachelor's degree, or
2. Achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).