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IT Operations Analyst - Executive Support
The IT Operations Analyst will be responsible for assistingexecutiveleadership and their staff, primarily working out of Naperville, ILwith flexibility to travel to local offices. This position requires excellent customer serviceskills with an emphasis onexecutiveleadership, and a professional disposition.
The position requires excellent verbal/written communication skills, along with technicalsupportand analytical skills. The candidate will regularly work with all levels ofsupportto troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Supportaudio video technologies and need experience coaching/ mentoring technical team members.
This position is based in Naperville, IL
What You Will Do:
- Responsible for Client Support - software troubleshooting, hardware break fix, installations, in-person and/or remote assistance
- Perform a variety of tasks and work supporting audio, video, and other conferencing applications
- Development of processes and KBs for common issue resolution
- Perform root-cause analysis for issues identified, while coordinating with othersupportteams to propose corrective action forsupportprocesses and protocols
- Supportexecutivemeetings including audio visual, on-site & off-site venues
- Readily available to takesupportcalls fromexecutivesand theirsupportstaff
- Perform cursory site evaluations and risk analysis forexecutiveboard meetings
- Works with andsupportsWindows, Mac OS, mobile operating systems, and general computer-related issues.
- Works with mobile device management - e.g., Intune (Android & iOS)
- Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
Minimum Qualifications:
- Bachelor's Degree in technical area or equivalent work experience
- 4 years of professional work experience
- 1 year of experience in a technical support role
- Experience with Audio Video Technology, both hardware and software
- Experience working with andsupportingWindows, Mac OS, mobile operating systems, and general computer-related issues.
- Experience working with mobile device management - e.g., Intune (Android & iOS)
- Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
- Experience working in a customerserviceenvironment
- Excellent verbal and written communication skills
- Ability to work flexible work hours including occasional nights and weekends
- No Immigration Sponsorship available for this opportunity
- Most be willing to be onsite 5 days a week
Preferred Qualifications:
- Experience working with C-suite executives
- Ability to adapt in a quick changing environment and capable of working independently
- Works well under pressure
- Strong team player and collaborative demeanor
A trusted partner at nearly three million commercial customer locations, Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, our 47,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
When you come to work at Ecolab, you get to take on some of the world's most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.
For more Ecolab news and information, visit www.ecolab.com. Follow us on Twitter @ecolab, Facebook at facebook.com/ecolab, LinkedIn at Ecolab or Instagram atEcolab Inc
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.