InGenesis is currently seeking a Computer Support Specialist to work with our client in New York, NY. In this role, you will be working to support the NYS Department of Financial Services.

Apply today and we'll reach out to answer any questions you may have!

Job Duties

• Work on service desk shared mailbox, reply to emails.
• Answer the service desk phone, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn't resolved after troubleshooting.
• Perform installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
• Participate in meetings and work with users, vendors, consultants, and IT staff to discuss IT solution options and assist in recommending appropriate system platforms for meeting program requirements.
• Prepare and assist with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff.
• Provide and administer training in hardware and software technologies.

Experience & Knowledge

Three to five years of experience in the following:

• IT customer support and training
• Computer installation, diagnosis and repair
• Network & standalone printer installation, diagnosis & repair
• Basic troubleshooting scanners and other peripheral devices
• Microsoft Office Suite troubleshoot / desktop support
• Virtual meetings tools including MS Teams, Zoom and WebEx
• Windows 10 desktop support
• VPN and remote technical support
• Adobe Pro troubleshoot / desktop support

*Pay rate range commensurate on experience.

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.