Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Intake Coordinator is responsible for providing intake services to newly referred guests. The intake coordinator will facilitate a warm Welcome to the shelter, will verify referral information from referring agency, provide a tour to new guest, will conduct an intake assessment, will review site guidelines and expectations for living at the shelter and will provide an on-site services overview. The Intake Coordinator will ensure data accuracy and enter intake information and documentation into the internal guest database and HMIS (Homeless Management Information System). The Intake Coordinator will be supervised and work closely with the shelter Supervisor to ensure the move in of new guests is a seamless transition from homelessness to the shelter.

The Intake Coordinator must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public. As well as perform other assigned duties as directed.

Essential Functions

New Guests

• Serve as the first point of contact for new guest referrals or inquiries about referrals.
• Conduct phone screenings with referring agencies.
• Cross-reference the indefinite exit list.
• Schedule intake times and days.
• Review referral information.
• Greet new guests upon arrival on-site and place their items in the bug zapper.
• Provide a warm welcome and tour of the facility.
• Create a safe and inviting space for the guest to engage in the intake process. This includes:
• Reviewing program guidelines and expectations.
• Obtaining Release of Information (ROI) for agencies the guest is linked to.
• Conducting a homelessness assessment.
• Going over the Occupancy Agreement.
• Reviewing shelter information for living in a communal space, including details about showers, bathrooms, laundry, meals, shuttle times, mail, bikes, pets, vehicles, couples' spaces, and programming services.
• Assist with acquiring an ID and providing move-in kits, including hygiene and linen items.
• Assign and show bed space.
• Conduct New Guest Orientations.
• Maintain an up-to-date intake tracking system.

Miscellaneous Duties

• Participate in all staff meetings.
• Attend guest meetings and huddles as needed.
• Engage in professional development trainings.
• Join Homeless Service staff meetings and trainings.
• Attend Social Service and Community meetings, such as CES weekly match meetings.
• Maintain a positive working relationship with all TSA staff and external community partners.
• Perform other duties as directed.

PAY RATE: $20.00/hr.-$22.00/hr.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army's Christian mission are required for this position.
• AA, BA, or equivalent degree (preferred).
• 1 year working with homeless, addictions, or mental illness populations.
• 2 years of HMIS experience (preferred).
• Excellent interpersonal and professional communication skills to deal with guests, co-workers/volunteers, management, and community members.
• Must be in good physical health and mental health capable of meeting position demands.

Skills, Knowledge & Abilities

• Driving Test and clean MVR check.
• Bilingual/Bi-literate English/Spanish preferred.
• Must have ability to communicate effectively and remain positively engaged with co-workers, community members, and guests.
• Able to function in a fast-paced, frequently changing environment and be adaptable.
• Ability to work under pressure and handle multiple tasks with minimal supervision.
• The ability to relate positively and effectively with individuals in crisis.
• Must have flexible availability.
• Must possess effective time management skills.
• Must be able to prioritize intakes and meet expectations.
• Must model professionalism and time management skills.
• Excellent verbal and written communication skills.
• Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.
• Ability to type 45 WPM.

Associates (preferred)
Bachelors (preferred)

type 45 WPM (required)
Microsoft Word, PowerPoint, Excel, and Outlook email. (required)
Bilingual/Bi-literate English/Spanish (preferred)
2 years: HMIS experience (preferred)
1 years: Working with homeless, addictions, or mental illness populations. (required)

Driver's License (required)