Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

The Field Solution Architect (FSA) - Full Stack Observability role focuses on pre-sales solution design. This role is responsible for working with internal and external sales teams to plan and organize sales strategies. The incumbent analyzes the sales environment including customer expectations, competitive environment as well as the customer's technical environment and defines actions to be performed in the sales cycle timeframe. Provide design and engineering activities for FSO projects and solutions.

This role is expected to be a thought leader in the areas of technical solutions for our customers while working with the Office of the CTO and Management to align delivery teams on best practices and upskilling engineering resources for Observability, Automated Infrastructure, Practical DevOps, Modern Cloud and Application Modernization.

The FSA is responsible for driving a variety of initiatives and projects, coaches and/or mentors other FSAs; and strategically works with sales, partners, and customers to uncover and increase emerging business opportunities. The FSA takes a lead role in defining, developing, and supporting solutions and new technologies; prepares the team to be successful through proactive training, sharing knowledge, and communicating best practices.

Key Areas of Responsibility

Technology Leadership

• Acquires deep technical depth in their role; Is the "Go To" person for the solution, both technically and strategically; is on the forefront of their solution(s) and the implications for CDW offerings.

• Performs a lead role in executing the "Go-to-Market" for new offerings.

• Designs technical solutions not only considering the customer's infrastructure but also the business limitations and opportunities; operates comfortably beyond standard approaches to satisfy the needs of all the stakeholders.

• Consulting on leading edge technologies and possess deep technical knowledge for a mixture of the following:

  • AIOps, Observability Services Solutions and Products, and Data Architecture

  • DevOps (HashiCorp, Ansible, Docker, Kubernetes, Puppet, Elastic)

  • FullStack Automation

  • Application Modernization

  • Orchestration/Microservices

• Reviews peer's designs for quality and accuracy.

• Determines and defines services that complement and/or round out proposed hardware and software engagements, estimates required engineer effort.

• Operates beyond a 'self' focus for the benefit of the team and the practice to better CDW's technology leadership, execution, and overall relevance to our customers; develops standardized templates of deliverables, including the SOW framework, tools, demo lab and scripts, and services calculation (Calc); provides leadership to equip CDW to deliver the solution at a high level of quality.

• Communicates and trains the team on changes in technologies, procedures, solution implementations and approaches.

• Develops training materials for team members to use with CDW audiences.

• Promotes a culture of knowledge sharing and collaboration by organizing knowledge bases, contributing regularly, and encouraging team members to contribute.

• Coaches and mentors team members to improve their technical, consulting, and sales skills.

• Acts as a resource to FSAs for advice and recommendations on technical design issues and product choices.

• Conducts technical assessment and expertise evaluations during the candidate selection process.

• Assist managers with new hire FSAs', leads shadow assignments; proactively provides assistance and guidance to new hires to accelerate productivity.

Sales

• Follows up on implemented solutions and identifies new opportunities that complement the work that was completed.

• Advises team members and sales prior to customer calls and/or sales strategy sessions.

• Assists customers in understanding their equipment maintenance contracts, upgrade needs, and renewals; analyzes the most cost-effective approach for the customer (e.g. renew the contract or purchase new equipment and contract.)

• Incorporates financing (through manufacturer or third party) as part of the sales proposal and discussion; looks beyond the current infrastructure/problem toward a three-to-five-year roadmap.

• Articulates to customers the S3 Practice (Strategic Solutions and Services Practice) value proposition to customers, account managers, and partners and uses it to generate additional revenue opportunities to CDW.

• Initiates new event ideas; collaborates with Partners and Sales to design events that can be replicated by other FSAs; secures funding to support CDW customer events.

• Delivers presentations and conducts sales conversations with confidence and credibility to C-level clients, both in small meeting and large group formats.

• Develops presentation content for the team.

• Develops assessments, improvements, and demos for FSAs to use as sales tools, identifies new ideas for cross-sell opportunities, teaches FSAs in Sales on how to use these tools.

• Collaborates with Partners, Inside Solution Architects (ISA), and Account Executives (AE) to drive mapped opportunities; fine tunes strategies and approaches to achieve greater sales results.

• Operates in a regular cadence with multiple partners to educate, plan, and execute on joint strategies in collaboration with multiple stakeholders (ISA, AE, Sales Manager, Field Sales); understands partner alignment in geography and leads customer opportunity mapping exercises; coordinates on-site partner visits.

• Shares best practices and effective territory planning approaches with peers to leverage successful approaches across the team.

• Shares best practices and tactics for enhancing profitability and closing deals.

• Acts as subject matter expert for marketing activities (e.g., marketing blog, content, references, videos, etc.); produces marketing-type documents and materials (e.g., data sheet, presentation, demo video) to use throughout the Practice. Sales Support

• Manages competing priorities and sets expectations with sales and other stakeholders through proactive communication, planning, and potential for return on investment.

• Leads the development of Statements of Work, RPFs, RFIs, and proposal content for cross-technology solutions with high levels of accuracy and quality.

• Maintains pre-sales pipeline data, develops plans, and takes actions to move opportunities to closure.

Qualifications

Education and/or Skill-Set Qualifications

• Bachelor's Degree or 4 years of equivalent experience

• 5+ years minimum technical pre-sales or technical architecting experience

Required Qualifications

• Demonstrated subject matter expertise in specific technology

Preferred Qualifications

• Observability Tools/Certifications: AppDynamics. ThousandEyes, BigPanda, LogicMonitor, Dynatrace, and other related certifications

• Additional technology areas and experience: Open Source Data, OTEL, ELKStack, specific automation tooling, additional scripting languages, additional software development languages, data experience, networking experience

• Demonstrated understanding of APM, NPM, data ingestion for Observability tools and platforms or equivalent technologies

• Demonstrated knowledge of observability tools and integrations, aware of multi-platform solutions and capabilities

• Demonstrated ability to speak to business value of Observability Solutions

• Demonstrated understanding of Terraform/Ansible or equivalent automation technologies.

• Demonstrated knowledge of public cloud platforms, aware of multi-platform solutions and capabilities

• Relevant experience in at least one public cloud platform

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/