Job Title: Credit/Collections Officer II
Location: San Diego, CA
Pay Range : 30.00$/hr.- 35.00$/hr.

Job Description:

Duties:
This position is to support the day-to-day credit and collections for the Collections team based out of San Diego. This person will:

• Manage inbound and outbound collection calls.
• Perform well in complex, high-volume, data entry, customer service, and problem-solving role.
• Understand the end-to-end credit & collections processes and follows policies and procedures.
• Respond to both external and internal customer inquiries in a professional manner.
• Process, monitor and/or oversee transactional activities associated with area of support.
• Respond to customer (external and internal) questions and inquiries in a professional manner.
• Researches and analyzes data to identify & address root cause of exceptions.
• Ensure operational and financial integrity within established corporate policies, procedures and controls.

Skills:

• 3-5 years of experience
• Demonstrates working knowledge of technology (finance enterprise systems), tools and resources to perform role
• Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)
• Ability to work both individually and as part of a team.
• Can perform simple reconciliation analysis.
• Have good analytical & technical skills.
• Goal, task and project oriented
• Skilled at time management, multitasking and prioritizing workload.
• Critical thinking skills
• Provide excellent customer service, for internal and external customers, throughout the entire collections process

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.