General Summary of Position
MedStar Health Urgent Care is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Responsible for day-to-day operations planning, evaluation, budget adherence, and monitoring of multiple clinics under the MAS umbrella. Patient volume annually under 12,000.
Primary Duties and Responsibilities
Adheres to regulatory guidelines in patient care, administration, human resources and billing. This includes strict oversight and audit related to compliance in the areas of laboratory (COLA/CLIA), radiology, dispensing, pharmaceuticals, and medications. Oversees regulations associated with the Department of Health, HIPAA, OSHA, EEOC, FMLA and all other state and federal regulatory agencies.Assists the Director of Operations and VP of Operations in developing a community relations plan for facilities within MedStar Ambulatory Services. Supports and participates in events that integrate the facility(ies) within the community.Assures the completion of all activities associated with payroll management. Determines cost-effective staffing, equipment and supply alternatives. Attains targeted metrics in the area of associate satisfaction, financial outcomes, quality and customer satisfaction and growth.Demonstrates behavior consistent with MedStar mission, vision, goals and objectives and patient care philosophy. Provide a consistent level of services in the MedStar Way across the clinic.Develops and contributes to the achievement of established Department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with company policies and procedures and governmental/accreditation regulations.Ensures patients and guests have a superior experience. Serves as a liaison between patients and staff. Resolves problems, conflicts, concerns, and complaints to attain maximum patient satisfaction.Establishes and communicates the site staffing schedule with adequate advance notice for employees. Consistently modifies staffing levels to assure that the site is patient responsive but fiscally responsible. Adjusts staffing in accordance with fluctuating volume.Monitors and addresses facility, patient, physician and employee needs. Fosters an outstanding work relationship with on-site leaders from various service lines. Facilitates monthly leadership meetings, periodic staff meetings and bi-annual Town Halls. Rounds to all sites on a consistent basis.Monitors the referral processes and identifies opportunities for improvement. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.Performs other duties as assigned.Performs public relations function in the community and in MedStar Facilities, identifies and pursues new areas of business opportunity, facilitates collaborative internal partnerships to ensure maximum internal referrals.Plans and coordinates for the provision of primary and specialty services in partnership with administrators at MedStar partner entities.Recommends and maintains policies and procedures in partnership with stakeholders and clinical leadership. Selects, trains, orients and assigns facility staff or designates responsible person. Assists with the development of performance standards, evaluates performance and conducts performance management planning. Initiates or makes recommendations for personnel actions. Assists in identifying methods to improve the efficiency of the department.Supports Director of Operations, AVP of MAS, and VP of MAS in establishing annual goals for the facility or functional area. Integrates processes and systems with multiple, internal and external administrators. Monitors and presents progress monthly.Supports the use of technology in clinical setting to improve patient care, safety, efficiency and communication. Responsible for competence related to all required Information Systems necessary for efficient day to day operations.Works with Administrators of MedStar partners or entities to maintain optimum patient service. Prepares and presents reports and statistical analysis as needed.Works with Director of Operations, AVP of MAS, VP of MAS, and Facility Medical Director to ensure adherence to budget/financial plan. Targets needs of the facility including medical supplies and human resource needs.
Minimum Qualifications
Education- Bachelor's degree required
Experience- 5-7 years Management experience in a health care setting required
Licenses and Certifications- CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
- Additional unit/specialty certifications may vary by department or business unit. and
- Additional unit/specialty certifications may vary by department or business unit.
Knowledge, Skills, and Abilities- Effective verbal and written communication, problem solving and independent judgment skills required.
- Ability to work independently and part of a team.
- Advanced computer skills and supervisor experience required.
- Must be proficient in Microsoft Office.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
