MAJOR DUTIES AND RESPONSIBILITIES:

• Work with the Guest Services Supervisor in implementing and formulating policies and objectives to ensure the safest and most efficient way of cleaning the facility
• Follow and enforce all Newport Aquarium policies and procedures, and make recommendations to enhance the operation so as to ensure consistency and safety
• Lead, coach and guide a staff of up to 15 team members to ensure they maintain high morale and understand their role and its importance to the overall guest experience
• Observe, evaluate and review team member performance for compliance with department standards including tracking performance
• Help management develop, encourage, and monitor a highly motivated and productive team
• Maintain appropriate guest and employee relations at all times, ensuring guest and employee satisfaction and safety
• Maintain knowledge of and ensure that assigned personnel maintain knowledge of aquarium activities and operations so as to effectively answer questions from guests
• Handle comments, complaints and suggestions regarding policy and procedure from guests and hosts; escalate issues to management when necessary
• Create and maintain an atmosphere of friendliness, courteousness, professionalism and service to ensure guest excellence and satisfaction
• Maintain inventory of adequate supplies and assist in the ordering of all necessary products
• Provide on-boarding and ongoing training to team members in order to maintain knowledge of aquarium activities and operations
• Maintain a positive and professional attitude as well as a well-kept appearance at all times
• Must be self-motivated to work independently while continuing to be disciplined, reliable, and accountable
• Perform all duties of House and Grounds employees including but not limited to mopping, sweeping, vacuuming, wiping walls, etc.
• Perform other related duties as assigned by the Guest Services management team

QUALIFICATIONS:

• 18 years old or older
• Prior supervisory experience preferred
• Prior experience related to industrial cleaning preferred
• Proficiency in Microsoft Outlook, Word, and Excel is a plus
• Must have the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
• Time management and excellent organizational skills needed; able to balance and prioritize multiple duties and responsibilities
• Must handle confidential information responsibly
• First Aid, CPR, AED, BBP, and Emergency Response trained or willingness to become trained
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Willingness to take direction and coaching from experienced staff members in order to improve your skills and enhance the guest experience
• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision
• Ability to work a flexible schedule which will include evenings, weekends and holidays
• Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and fellow hosts at all times

PHYSICAL REQUIREMENTS:

• Successful completion of pre-employment background check
• In good health and capable of performing strenuous and/or heavy physical labor
• No history of allergy related to animals or plants, which might interfere with ability to work
• Ability to remain on feet for long periods of time, climb stairs, bend, stoop, twist and turn
• Physical strength, including the ability to lift up to 50 pounds
• Immunocompetence (possible exposure to infections and parasitic disease)

YOU CAN EXPECT:

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Newport Aquarium offers amazing perks for all hosts. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Full-time employees enjoy medical, dental, and vision insurances; 401k with company match and profit sharing; company-paid life insurance and short-term disability; and PTO (vacation, sick, personal, and holidays).

Looking to pursue your education without the debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully-funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.

Leader - Inspires teammates to follow them
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Goal Completion - Inspired to perform well by the completion of tasks
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals