TheProduct Manager - Partner Data is a key role within our Product Management team andwill directly own the full development life cycle of Risepoint's Enterprise Data products in support of online degree programs for our partner universities. This role will become a Subject Matter Expert for Risepoint's internal applications and processes, along with working as a liaison between business partners and the application development/system administration teams. This person should have strong knowledge of Higher Education and be prepared to support the ongoing Agile management of products and projects. The Product Manager should be proficient in understanding, documenting, and supporting existing business processes and systems, along with recommending potential improvements and assisting users in designing solutions while working with out partners to implement our solutions.

Main Responsibilities

• Manage a team of Business / Product Analysts in support of day-to-day operations and ongoing improvement efforts.

• Lead efforts, as business needs evolve, to optimize the use of systems/data to support business operations and reporting.

• Embrace ownership of operational data - how we get it, what data we get, its accuracy, its timeliness, and how it can be improved to improve our business.

• Establish a roadmap for the long-term improvement of products, systems, and processes.

• Gather, research, and define requirements from business owners and translate business needs into solutions/system design.

• Leverage stakeholder insights and business objectives when establishing requirements and translating them into goals for development and analysis teams.

• Good knowledge of business analysis, system administration, data modeling, and architecture.

• Explain technical concepts, development techniques, and results in non-technical terms.

• Translate end-user requirements into complex technical specifications.

• Familiarity with standard post-secondary education admissions processes desired to provide direction to offshore / consulting resources.

• Work with data architects and Engineering teams to set the vision for the solutions and build a roadmap to successful implementation.

• Collaborate with team members to identify needs and opportunities for improvement.

• Work with the design team to analyze and clarify requirements for projects.

• Assist business owners in prioritizing requirements and system enhancements.

• Work with the quality assurance team to ensure that deliverables are properly tested and meet requirements.

• Investigate defects and work with the scrum team to resolve them as per the priority assigned.

• Conduct gap analyses to determine areas for business opportunities.

• Develop and maintain project documentation for system development/enhancement.

• Direct the work of Scrum Masters / Project Managers in developing schedules for initiatives.

• Responsible for flagging the timing of cross-functional deliverables and determining the quality of their output.

• Maintain product consistency and respond to design issues throughout the product lifecycle.

• Build and maintain business relationships vital to the success of projects.

• Develop a product roadmap based on future technology, business expectations, and needs.

• Support day-to-day operations and ensure business issues are handled in a timely manner.

• Provide mentorship to peers and other resources.

Job Requirements

• Bachelor's degree in Computer Science, Business, or a related field.

• At least 5 years of product management and/or business analysis experience, preferably with various Student Information Systems and Higher Education CRMs.

• Experience working with Salesforce.

• Experience working in a higher education environment is preferred.

• Strong analytic skills with experience analyzing complex systems.

• Good understanding of data architecture preferred.

• Strong analytical skills with experience in analyzing complex systems; excellent problem-solving and interpersonal communication skills are a must.

• Detail-oriented with respect to documentation and communication; able to express complex concepts effectively, both verbally and in writing to business partners.

• Strong relationship-building skills; comfortable interacting with stakeholders at all levels throughout the business.

• Good listening skills, with the ability to uncover underlying needs.

• Must have a desire to achieve excellent project outcomes and exceed stakeholder expectations.

• Works independently with limited supervision, coordinating projects to closure.

• Must have experience working with cross-functional teams.

• Understanding of software development lifecycle methodologies. (Waterfall, Iterative, AGILE)