Customer Experience Manager San Francisco Exela Enterprise Solutions is seeking a high energy individual to fill a Customer Experience Manager I position in San Francisco, CA. In addition to being organized and able to multi task, this role requires a go getter with a positive attitude who is excited to work with the leading provider of innovative, cloud based solutions i

The position involves various duties, depending on area of services and customer needs. These duties can be document preparation, scanning, filming, film processing, and film duplication, indexing or publishing CDs for customers. Essential Functions and Responsibilities 1. Prepping includes classifying of easily recognizable documents, orienting, repairing and removing ob

Must possess the ability to read and understand written documents as they pertain to the Quality Management System. General PC experience required (Microsoft Office experience preferred) Experience in print/mail operations preferred Demonstrated knowledge and experience operating complex machinery including system print and inserter equipment preferred Customer service re

Operate High Speed Inserting Equipment Utilize advanced inserting machines to manage high volume mail production. Adhere to Policies Follow all facility policies, including health and safety, building security, data protection, and maintaining a harassment free workplace. Follow Procedures Strictly adhere to Offsite Services procedures and work instructions. Operator has

Operate High Speed Inserting Equipment Utilize advanced inserting machines to manage high volume mail production. Adhere to Policies Follow all facility policies, including health and safety, building security, data protection, and maintaining a harassment free workplace. Follow Procedures Strictly adhere to Offsite Services procedures and work instructions. Operator has

Receive, review, and organize incoming documents according to established procedures and guidelines. Accurately input data from documents into computer systems or databases, ensuring information is entered promptly and correctly. Verify the accuracy and completeness of documents, cross referencing information as needed to identify discrepancies or errors. Conduct quality

Adhere to all assigned job schedules and deadlines to ensure timely completion of tasks. Utilize various types of inserting equipment to accurately insert client statements, invoices, checks, and other documents according to job specifications. Set up and operate inserting machines based on job requirements, ensuring smooth and efficient operation. Conduct frequent qualit

Build and maintain strong relationships with clients, serving as the primary point of contact for service related inquiries, escalations, and issues. Oversee the delivery of services to clients, ensuring that service levels, performance metrics, and contractual obligations are met or exceeded. Lead and manage a team of service delivery professionals, providing guidance, s

Process mail through 4 stages Inbound, Centralized, Outbound and Post Close. Perform various Mail Center activities including scanning, sorting, metering, tracking mail, folding, inserting, delivery, pickup, etc. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude Demonstrate flexibility in satisfying customer demands in a

Batch documents and organize them for data entry processing. Enter data from source documents into automated systems accurately and efficiently. Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion. Perform verification tasks as required, checking for accuracy and identifying errors. Make corrective entries as indicated b

Supervise and lead a team of Core Services staff, providing guidance, support, and coaching to ensure team members meet performance targets and deliver exceptional service to clients. Mail Services, Shipping & Receiving, Courier Services Lift 40 lbs Manage team workflows and prioritize tasks to ensure timely completion of assignments and adherence to service level agreeme

Customer Service Rep Expectations Daily tasks include, but are not limited to Scan in/out packages and deliver packages internally. Package and process Shipping both Domestic and Int'l. Maintain Coffee inventory on site. Maintain supplies in Breakrooms on designated floors. Ability to cross train in other areas such as Incoming and Outgoing mail and Outside delivery runs

This position, will be responsible for assisting with the day to day meetings within the Firm and ensuring proper set up for such meetings. General responsibilities include maintenance of all conference rooms and meeting spaces, pantry areas and assisting and Office Services Department as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES HOSPITALITY SERVICES Order food for me

This is a full time position for a copy operator. Experience using high volume printers (Xerox, Canon,Etc.) is a must. Experience with the Microsoft office suite and Acrobat is also a must, as well as a working understanding of the fiery printing software. Must be skilled in multiple types of finishing GBC, Coil, wire o; 3 hole drill, etc...) Customer Service Rep About th

Load cut sheet (reams) of paper and/or pre printed forms into printing equipment. Operate multiple printers concurrently, ensuring adherence to customer specifications. Conduct print tests regularly to verify accuracy and quality. Perform frequent quality checks during the printing process to maintain consistency and precision. Complete assigned work using documented proc